Play Smart, Stay in Control

1 18+ Age Restriction Policy

fabjee operates exclusively for adults aged 18 and above. This is a firm, non-negotiable requirement that applies to every player in Bangladesh and anywhere else fabjee accepts registrations. Gambling products — including casino games, slots, cricket betting, and live dealer tables — are designed for adult entertainment only. Persons under 18 years of age are strictly prohibited from opening an account, depositing funds, or placing any wager on the fabjee platform.

To enforce this requirement, fabjee requires all players to complete a Know Your Customer (KYC) verification process at the point of registration. This involves submitting a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth registration certificate — confirming the player's date of birth. Accounts where age verification cannot be completed are suspended until documentation is provided. Accounts found to belong to under-age individuals are permanently closed and any funds held are returned to the payment method used for deposit.

2 Understanding Problem Gambling

For most players on fabjee, gambling is an enjoyable leisure activity. The vast majority of players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh engage with our platform recreationally, setting a budget, playing within it, and treating any losses as the cost of entertainment. However, for a small number of people, gambling can shift from a hobby into a pattern that causes real harm — financially, emotionally, and in their personal relationships.

Problem gambling is not a sign of weakness or a moral failing. It is a recognised behavioural condition that can affect anyone, regardless of background, income level, or experience with gambling. The key characteristic is that the person finds it increasingly difficult to control their gambling behaviour, even when they are aware that it is causing harm. fabjee is committed to identifying signs of problem gambling early and intervening with care and sensitivity.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself or someone you know, it is important to seek support:

3 Responsible Gaming Tools

fabjee provides a comprehensive suite of responsible gaming tools that every registered player can access directly from their account settings. These tools are free to use, take effect immediately or within the timeframes specified below, and are designed to give you genuine control over your gambling activity. Using these tools is a sign of self-awareness and responsible play — fabjee actively encourages all players to explore and apply them.

4 Self-Exclusion Programme

If you feel that you need a more substantial break from gambling, fabjee's self-exclusion programme allows you to suspend your account for a defined period or permanently. Self-exclusion is the strongest responsible gaming tool available on the platform and is intended for players who recognise that they need to step away from gambling entirely for a period of time.

How Self-Exclusion Works on fabjee

• Short-term time-out: Suspend your account for a period of 24 hours, 48 hours, 1 week, or 1 month. Your account is locked for the full duration and cannot be reactivated early.
• Extended self-exclusion: Choose a self-exclusion period of 3 months, 6 months, or 12 months. During this period, fabjee will remove you from all marketing communications and you will not be able to access your account.
• Permanent self-exclusion: Request a permanent account closure. This is irreversible. fabjee will close your account, return any remaining balance to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account), and retain your data for the legally required period as outlined in the Privacy Policy.

Requesting Self-Exclusion

Self-exclusion can be requested through any of the following channels. fabjee processes all self-exclusion requests as a priority and will acknowledge your request within 2 hours:

• Directly via your account settings under "Responsible Gaming" → "Self-Exclusion".
• By contacting the 24/7 live chat support team and requesting immediate account suspension.
• By emailing [email protected] with the subject line "Self-Exclusion Request".

5 Deposit & Spending Limits

One of the most effective ways to keep gambling enjoyable and within budget is to set a deposit limit before you start playing. fabjee strongly encourages every player — regardless of experience level — to configure deposit limits as part of their initial account setup. Limits are available across three timeframes to suit different playing patterns.

Setting Your Deposit Limits

Deposit limits on fabjee apply to all funding methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank transfers. Once a limit is set, it applies platform-wide regardless of which payment method you use. The following rules govern how limits operate:

• Daily deposit limit: Caps total deposits within a rolling 24-hour window. Recommended for players who play frequently and want granular budget control.
• Weekly deposit limit: Caps total deposits within a rolling 7-day window. A good middle-ground option for players who play a few times a week.
• Monthly deposit limit: Caps total deposits within a rolling 30-day window. Suitable for players who prefer a broader budget overview and play casually.

Changing a Deposit Limit

Reducing a limit takes effect immediately and cannot be reversed for 24 hours. This prevents impulsive decisions to undo a responsible choice. Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether an increase is genuinely appropriate for your financial situation.

6 Time-Out & Session Controls

Playing for extended periods without breaks is one of the most common patterns associated with problem gambling. fabjee's time-out and session control features are designed to interrupt prolonged gambling sessions and encourage regular breaks — even for players who are not experiencing any financial difficulty.

Session Duration Alerts

Players can set a maximum session duration limit from within their account settings. When the session timer reaches the configured threshold, fabjee displays a prominent on-screen notification. You can choose to receive the notification only (soft alert) or to have your session automatically ended (hard limit). The hard limit option is recommended for players who find it difficult to stop when prompted.

Scheduled Time-Out Periods

If you need a planned break from the platform without committing to a full self-exclusion, fabjee offers scheduled time-out periods of 24 hours, 72 hours, 1 week, and 1 month. During a time-out:

• Your account remains open and your balance is preserved.
• You cannot log in, deposit, or place any bets for the duration of the time-out period.
• You will be removed from all marketing communications for the duration.
• The time-out cannot be cancelled or shortened once activated — this is a deliberate safeguard.

Time-outs are distinct from self-exclusion in that they are temporary by nature and designed for players who simply want a scheduled rest rather than an intervention for problem gambling. If you are concerned that gambling is causing harm, self-exclusion (described in Section 4) is the more appropriate tool.

Reality Check Notification Intervals

fabjee's reality check feature sends on-screen pop-up messages at intervals of your choosing — typically every 30, 45, or 60 minutes. Each message shows you how long you have been playing in the current session and your net financial position (total deposits minus total withdrawals for that session). Responding to a reality check requires a deliberate action, ensuring you are fully aware of your session status before continuing to play.

7 Self-Assessment Checklist

The checklist below is a simple self-assessment tool. It is not a clinical diagnostic instrument, but it can help you reflect honestly on your gambling behaviour. Read each statement and consider whether it applies to you over the past 30 days.

8 Getting Help & Support

If you feel that gambling has become a problem — or if someone you care about appears to be struggling — please do not hesitate to reach out. Seeking help is a courageous and constructive step. fabjee's support team is available around the clock and is trained to respond to responsible gaming concerns with sensitivity, care, and without judgement.

Our team can assist you with setting limits, activating self-exclusion, understanding your account activity, or simply talking through your concerns. All communications regarding responsible gaming are handled confidentially. No information about your self-exclusion request or responsible gaming enquiry will be shared with anyone outside of the fabjee support function without your consent.

Tips for Keeping Gambling Enjoyable

• Set a budget before you play — decide in advance how much you are comfortable spending and stick to it regardless of the outcome.
• Treat losses as the price of entertainment — approach gambling the way you would any leisure activity. The cost of entry is what you deposit; a win is a bonus, not a right.
• Never gamble under the influence — alcohol, certain medications, and extreme emotional states impair decision-making and can lead to poor gambling choices.
• Take regular breaks — use fabjee's session timer and reality check tools to interrupt long sessions and maintain perspective.
• Keep gambling in balance — ensure gambling does not crowd out other activities you enjoy. A healthy lifestyle includes a variety of interests.
• Talk to someone you trust — if you are finding it difficult to control your gambling, telling a friend or family member can be the first step toward regaining balance.