fabjee Frequently Asked Questions

fabjee requires a valid government-issued identity document to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth registration certificate. Upload a clear photo of both sides of your NID through your account settings. Verification is typically completed within 24 hours of submission. Accounts that are not verified may face deposit or withdrawal restrictions.

The minimum age to register and play on fabjee is 18 years. This is a strict, non-negotiable requirement. fabjee verifies the age of all players during the KYC process using government-issued identification. Any account found to belong to a person under 18 will be permanently closed and all funds returned. fabjee takes the protection of minors very seriously.

To reset your fabjee password, click the 'Forgot Password' link on the login page. Enter your registered mobile number or email address, and fabjee will send you a one-time verification code. Enter the code, then choose a new strong password of at least eight characters. If you continue to have difficulty accessing your account, contact the 24/7 support team via live chat for immediate assistance.

No — fabjee strictly permits one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, contact support immediately to have the duplicate closed before it causes complications with your primary account.

To permanently close your fabjee account, contact the support team via live chat or email [email protected] with a closure request. fabjee will process the request, return your remaining balance to your registered payment method, and close the account within 48 hours. If you are closing due to gambling concerns, please consider self-exclusion as an alternative — details are available on the Responsible Gaming page.

To deposit via bKash on fabjee, go to the Deposit section in your account, select bKash as your payment method, and enter the amount you wish to deposit. You will be shown a fabjee bKash merchant number. Send the specified amount from your bKash app using the Send Money option, then enter the transaction ID in the deposit form and confirm. Your fabjee balance is typically credited within five to fifteen minutes.

bKash deposits on fabjee are usually credited within five to fifteen minutes. During high-traffic periods — such as major BPL or IPL match days — it may occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes and the bKash transaction was successful, contact the fabjee support team with your bKash transaction ID and they will resolve it promptly.

The minimum deposit on fabjee is ৳200 for most payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, the minimum may be higher depending on the transfer type. There is no maximum single deposit limit, though your account's responsible gaming deposit limit setting will apply if you have set one.

The minimum withdrawal on fabjee is ৳500. Withdrawals are processed to your registered payment method — bKash, Nagad, Rocket, Upay, or your linked bank account. The payment method used for withdrawal should match the one used for your most recent deposit where possible, in line with fabjee's anti-money-laundering policy. Ensure your KYC verification is complete before requesting a withdrawal to avoid delays.

Withdrawals to mobile wallets such as bKash, Nagad, Rocket, and Upay are typically processed by fabjee within one to four hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks may take one to three business days. Withdrawal requests submitted on weekends or public holidays are processed on the next business day.

fabjee does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges, which are outside fabjee's control. Always check your payment provider's fee schedule before initiating a large transfer. fabjee will always credit or debit the exact amount shown in the transaction confirmation.

To bet on cricket at fabjee, navigate to the Cricket section from the main menu, browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures — and select the market you want to bet on. Choose your outcome, enter your stake in BDT, review the potential return, and confirm the bet. Live in-play betting is also available for selected matches with real-time odds updates.

fabjee offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, method of first dismissal, number of sixes in an innings, and player performance specials. Markets are available across formats including T 20, ODI, and Test cricket. BPL (Bangladesh Premier League) fixtures receive particularly deep market coverage with pre-match and in-play options throughout the tournament.

Yes — fabjee is fully optimised for mobile play on Android and iOS devices via the mobile browser. The platform uses SSL encryption to secure all data transmitted between your device and the fabjee server. There is no need to download a separate app; the mobile website is responsive and provides the same full range of games, betting markets, and account management features as the desktop version.

fabjee hosts an extensive slots library featuring titles from globally certified providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel slots to high-volatility video slots with bonus buy features, progressive jackpots, and megaways mechanics. New titles are added regularly. Visit the Slots section from the main menu to browse the full catalogue, filter by provider, or search by title.

RTP stands for Return to Player — it is the theoretical percentage of total wagered money that a game pays back to players over a very large number of spins or rounds. For example, a slot with 96% RTP will, over millions of spins, return ৳96 for every ৳100 wagered on average. RTP is calculated over the long term; individual sessions can vary significantly. fabjee only offers games from certified providers whose RTP figures are independently audited.

Yes — fabjee's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering real-time games streamed from professional studios with live dealers. Available games include Live Roulette, Live Blackjack, Live Baccarat, Live Teen Patti, and game shows such as Crazy Time and Dream Catcher. Live casino games are accessible on both desktop and mobile browsers with HD video quality.

fabjee offers a welcome bonus for new players on their first deposit. To claim it, register your account, complete KYC verification, and make your first qualifying deposit. The bonus is credited to your account automatically. Specific bonus amounts and percentage matches may vary — check the current promotions page for the latest offer details. The welcome bonus is available to all verified players aged 18 and above making their first real-money deposit.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before bonus-derived winnings can be withdrawn as real cash. For example, a 30x wagering requirement on a ৳1,000 bonus means you must place ৳30,000 in qualifying bets before withdrawing. Always read the specific terms attached to each fabjee promotion, as wagering multipliers, eligible games, and time limits vary by offer.

Yes — fabjee runs ongoing promotions including free spins on selected slot titles, reload bonuses for existing players, cashback offers, and seasonal promotions tied to major events like BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh. Registered players receive promotional notifications through their account and can view all active offers on the promotions page. Bonus terms apply to all offers.

No — bonus funds on fabjee cannot be withdrawn directly. They must first be converted to real funds by meeting the wagering requirements attached to the specific promotion. Only once the wagering threshold is reached do winnings generated from bonus play become withdrawable cash. Real-money deposits that are not associated with a bonus offer are always withdrawable at any time, subject to the standard verification and minimum withdrawal rules.

fabjee operates as a safe and reliable platform using SSL (Secure Socket Layer) encryption to protect all player data and financial transactions. All games are sourced from globally certified providers with independently audited RNG (Random Number Generator) certifications, ensuring fair outcomes. fabjee employs KYC verification and anti-money-laundering procedures to maintain a secure environment for all Bangladeshi players.

fabjee protects your personal and financial data through SSL encryption on all data transmissions, secure password hashing, two-factor authentication options, and strict internal access controls. fabjee does not sell or share your personal data with third parties for marketing purposes. Full details of how your data is collected, stored, and used are set out in the fabjee Privacy Policy, available via the footer link.

fabjee offers self-exclusion periods ranging from 24 hours to permanent account closure. To activate self-exclusion, go to Account Settings and select Responsible Gaming, or contact the 24/7 support team via live chat or email at [email protected]. Once self-exclusion is active, fabjee locks your account for the full duration with no early reactivation. All marketing communications are paused during any active exclusion period.