Your Privacy Matters at fabjee

1 Data We Collect

fabjee collects personal data from players in Bangladesh through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third-party service providers involved in payment processing or identity verification. The categories of personal data we collect are described below.

1.1 Registration & Identity Data

When you create a fabjee account, we collect the following information to establish and maintain your player profile:

• Full legal name — as it appears on your National Identity Card (NID) or passport.
• Date of birth — used to verify that you meet the 18+ age requirement for all gambling services on fabjee.
• Email address — used for account communications, transaction notifications, and promotional messages (where consent has been given).
• Mobile phone number — used for account security, two-factor authentication, and WhatsApp support communications.
• Residential address — collected as part of Know Your Customer (KYC) verification. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other areas of Bangladesh are subject to the same verification requirements.
• Government-issued ID documents — NID front and back, passport photo page, or birth registration certificate submitted for age and identity verification.

1.2 Financial & Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), fabjee collects and retains the following financial data:

• Payment method type (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank).
• Mobile banking account number or bank account number associated with your payment method.
• Transaction reference numbers, deposit and withdrawal amounts, timestamps, and processing status records.
• Account balance history and wagering activity records, retained for audit and anti-money laundering compliance purposes.

1.3 Technical & Usage Data

When you access fabjee via a web browser or mobile device, we automatically collect the following technical data:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Session timestamps — login time, logout time, session duration.
• Pages visited, games accessed, bet history, and navigation patterns within the platform.
• Error logs and platform performance data used for technical troubleshooting.

1.4 Communications Data

When you contact fabjee through live chat, email at [email protected], or WhatsApp, we retain records of those communications including the content of messages, timestamps, the support agent involved, and the resolution outcome. This data is used for quality assurance, training, and dispute resolution.

2 How We Use Your Data

fabjee processes personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which your data is used and the legal basis applicable to each type of processing activity.

2.1 Promotional Communications

fabjee may send you emails, SMS messages, or WhatsApp notifications about bonuses, seasonal promotions (such as Eid, Pohela Boishakh, Victory Day, and Independence Day offers), new game releases, and platform updates — but only where you have given explicit consent to receive such communications at the time of registration or subsequently via your account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account or by contacting support.

2.2 Responsible Gaming Monitoring

fabjee uses your session and wagering data to operate responsible gaming safeguards. This includes automated monitoring for patterns that may indicate problem gambling behaviour, such as unusually long sessions, rapid escalation in bet sizes, or frequent attempts to increase deposit limits. Where such patterns are detected, fabjee may proactively reach out to you with responsible gaming resources. This processing is carried out in your interest and is not used for commercial profiling purposes.

3 Data Sharing & Third Parties

fabjee does not sell or rent personal data to any third party. We share data only where strictly necessary to deliver our services, comply with legal obligations, or protect the security of our platform. The categories of third parties with whom data may be shared are set out below.

3.1 Payment Service Providers

To process your BDT deposits and withdrawals, fabjee shares necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers act as data processors and are contractually bound to use your data only to process transactions on our behalf and in compliance with applicable financial regulations.

3.2 Game Providers

Some game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised or pseudonymised player session data for the purpose of game delivery, RNG audit compliance, and technical support. Game providers do not receive your full identity data unless required to do so for regulatory compliance purposes specific to their operating licences.

3.3 Identity Verification Partners

fabjee may engage third-party KYC and identity verification service providers to assist in verifying the authenticity of documents submitted by players during the account verification process. These providers are contractually obligated to process data only for the verification purpose specified and to maintain appropriate data security standards.

3.4 Legal & Regulatory Disclosure

fabjee may be required by law, court order, or lawful instruction from a competent authority to disclose personal data. In such cases, fabjee will provide only the minimum information required to comply with the legal obligation and will notify affected players where permitted to do so by applicable law.

4 Cookies & Tracking Technologies

fabjee uses cookies and similar technologies (such as local storage and session tokens) to operate the platform and improve your experience. The table below describes the types of cookies in use on the fabjee website.

fabjee does not use third-party advertising cookies or cross-site tracking technologies. Analytical cookies collect data in an aggregated, anonymised form that cannot be used to identify you as an individual. By continuing to use the fabjee platform after being informed of our cookie practices through this policy, you consent to the use of cookies as described above. You may manage cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies will impair core platform functionality including login and payment processing.

5 Data Retention

fabjee retains personal data for no longer than is necessary to fulfil the purposes set out in this Privacy Policy or to comply with applicable legal, regulatory, and financial record-keeping obligations. The following retention periods apply to the main categories of personal data we hold.

• Account and identity data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, to comply with anti-money laundering and KYC record-keeping obligations.
• Financial and transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements applicable to payment service operations.
• Communications records (live chat, email): Retained for up to 3 years from the date of the communication, used for quality assurance, dispute resolution, and training purposes.
• Technical and usage data: Retained in identifiable form for up to 13 months, after which it is anonymised and may be retained indefinitely for statistical purposes.
• Self-exclusion records: Retained for the duration of the self-exclusion period plus 5 years to prevent circumvention of responsible gaming restrictions.
• Marketing consent records: Retained until consent is withdrawn, plus 1 year thereafter as evidence of compliance.

When the applicable retention period expires, fabjee will either securely delete the data or render it permanently anonymous. Secure deletion involves overwriting data storage areas using methods that prevent recovery. Anonymised data (from which individual identities cannot be reconstructed) may be retained and used for statistical analysis, platform improvement, and responsible gaming research.

6 Data Security Measures

fabjee takes the security of your personal data seriously and implements a layered approach to data protection. Our security framework includes the following measures:

6.1 Technical Safeguards

• 256-bit SSL/TLS encryption on all data transmitted between your device and fabjee servers.
• At-rest encryption for all sensitive personal data stored in our databases, including identity documents and payment records.
• Two-factor authentication (2FA) available for all player accounts and enforced for all administrative access to fabjee's internal systems.
• Intrusion detection and prevention systems (IDS/IPS) monitoring platform traffic for anomalous patterns in real time.
• Regular penetration testing conducted by independent third-party security assessors to identify and remediate vulnerabilities before they can be exploited.
• Firewalls and network segmentation to isolate sensitive data environments from general platform infrastructure.

6.2 Organisational Safeguards

• Access to personal data is restricted on a strictly need-to-know basis. Only staff members whose roles require access to specific data categories are granted that access.
• All fabjee staff and contractors with access to player data are bound by confidentiality obligations and receive data protection training as part of their onboarding.
• Third-party service providers with access to fabjee player data are subject to data processing agreements that impose equivalent security obligations.
• A formal data breach response procedure is in place. In the event of a data breach that poses a risk to players, affected individuals will be notified promptly and appropriate remediation steps will be taken.

7 Your Privacy Rights

As a player on the fabjee platform, you hold the following rights in respect of your personal data. These rights may be exercised by contacting the fabjee data protection team as described in Section 8 of this Privacy Policy.

7.1 Right of Access

You have the right to request a copy of the personal data that fabjee holds about you. Upon receiving a verified access request, fabjee will provide a structured, readable summary of your data within 30 days. This includes your account information, KYC documents on file, transaction history, and any communications records held in your name.

7.2 Right to Rectification

If any personal data fabjee holds about you is inaccurate or incomplete, you have the right to request its correction. Minor corrections (such as a misspelled name or an outdated phone number) can be made directly from within your account settings. For corrections to identity documents or other verified data, please contact support with the relevant updated documentation.

7.3 Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis for processing), or where you object to processing based on legitimate interest and no overriding legitimate grounds exist. Please note that this right is subject to fabjee's legal obligation to retain certain data for minimum periods as described in Section 5. Erasure requests will be responded to within 30 days.

7.4 Right to Restrict Processing

You have the right to request that fabjee restricts the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified. During a restriction period, fabjee may store your data but will not actively use it for purposes beyond the specific legal obligation that requires retention.

7.5 Right to Object

You have the right to object to the processing of your personal data where that processing is based on fabjee's legitimate interest. Where you object, fabjee will cease processing unless it can demonstrate compelling legitimate grounds that override your interests. You also have an unconditional right to object to the use of your data for direct marketing purposes, which fabjee will honour immediately upon receipt of your objection.

7.6 Right to Data Portability

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format. fabjee can provide account and transaction data exports in CSV or JSON format upon request.

8 Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fabjee processes your personal data, please contact us using any of the following channels:

• Email: [email protected] — please use the subject line "Privacy Enquiry" or "Privacy Rights Request" as appropriate.
• Live Chat: Available 24/7 directly on the fabjee platform. Live chat is suitable for general privacy questions but written email requests are preferred for formal rights requests.
• WhatsApp: +880 1700 000000 — available for general support queries including privacy-related questions.

fabjee aims to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 30 days. Where a request is particularly complex or involves multiple data categories, we will notify you within the initial 30-day period if an extension of up to a further 60 days is required.

8.1 Updates to This Privacy Policy

fabjee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where material changes are made that significantly affect how your data is used, registered players will be notified via email or an on-platform notification prior to the changes taking effect. The "Last updated" date at the top of this policy will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed of how fabjee protects your data.

8.2 Relationship with Other fabjee Policies

This Privacy Policy should be read alongside the fabjee Terms & Conditions and the Responsible Gaming policy. Together, these documents form the complete framework governing your relationship with the fabjee platform. In the event of any inconsistency between this Privacy Policy and another fabjee document regarding the handling of personal data, this Privacy Policy shall take precedence.